Return & Refund Policy – DUYI CRAFTS

 

At DUYI CRAFTS, we value your satisfaction and want you to enjoy a worry-free shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is designed to be simple and transparent.

 

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1. Eligibility for Returns

You may request a return within 14 days of receiving your order.

To be eligible, items must be:

• Unused, unworn, and in their original condition.

• Returned in the original packaging (including gift boxes or pouches, if provided).

 Customized or personalized items are non-returnable unless defective.

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2. Return Process

1. Contact our customer service at [insert email] with your order number and reason for return.

2. Our team will provide you with return instructions.

3. You are responsible for return shipping costs unless the item is defective or incorrect.

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3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable.

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4. Exchanges

• If you received a defective or damaged item, please contact us immediately.

• We will arrange a replacement at no additional cost, subject to stock availability.

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5. Non-Returnable Items

• Customized or engraved products

• Sale or clearance items

• Worn or damaged products not due to our error