Shipping policy

 

Shipping Policy – DUYI CRAFTS

At DUYI CRAFTS, we aim to provide reliable and timely delivery for all our customers worldwide. Please review our shipping policy before placing an order.

1. Processing Time

  • Orders are typically processed within 2–5 business days after payment is confirmed.

  • Customized or handmade items may require additional processing time.

2. Shipping Methods & Estimated Delivery

  • We offer international standard shipping and express shipping options at checkout.

  • Estimated delivery times:

     

    • Standard shipping: 10–20 business days (depending on destination)

    • Express shipping: 5–10 business days

     

  • Delivery times may vary due to customs clearance or courier delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination and shipping method selected.

  • Orders may qualify for free shipping during special promotions (as indicated on the website).

4. Customs, Duties & Taxes

  • International shipments may be subject to import duties, taxes, or customs fees, which are the responsibility of the buyer.

  • DUYI CRAFTS is not responsible for delays or costs caused by customs procedures.

5. Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website or the tracking link provided.

6. Lost or Delayed Packages

  • We are not liable for delays caused by courier services, weather, or customs.

  • If your package is lost in transit, please contact us at [insert email], and we will assist in resolving the issue with the carrier.